Pelican designs user-centric demo cases for medical sales team

Ferring Pharmaceuticals is a specialty biopharmaceutical group committed to helping people worldwide build families and live better lives. 
The company’s Medical Science Associates team travels to potential client clinics to demonstrate the company’s medical machinery, kept in protective cases. Their existing cases were not fit for purpose, leading to employee concerns about Work Health and Safety (WHS).

The Challenges

At 38kg each, the current cases were difficult for employees to handle and exceeded airline travel cargo limits.

The standard case configuration, using pick-and-pluck foam, did not provide adequate protection for the equipment under frequent access. The equipment often sustained damage during air transport and heavy use, rendering it unusable upon arrival. This resulted in costs for replacements and/or missed opportunities for client demonstrations.

The previous cases lacked space for essential components like a monitor, causing setup delays.

A Human-Centric Solution

Pelican’s keys to success in delivering customised case solutions lie in our collaborative process, stakeholder engagement and end-user focus while managing every part of the process – from design to delivery.

For this project, our team, including design engineers, contract managers and the production team worked closely with the Medical Science Associates team to gather end-user requirements and analyse environmental characteristics, developed with the client. 

Medical Science Associate Testimonial

My first time seeing the new OPUS case up close and in person. Such a fabulous job. It makes such a difference, not only transporting and handling, but also in managing it in the clinics. It’s so slimline, easier to store and manoeuvre. It is very well constructed with the protection being so much better quality. 

Client Testimonial

We were impressed from start to beginning with Pelican. Aside from a great product, the Pelican engineering team's patience with us was 1st rate!

Our Winning Edge

Pelican is the global leader in the design and manufacture of high-performance, lab-engineered protective packaging systems for different industries. 

Pelican’s production facility located in Knoxfield, Victoria offers a complete design-to-delivery solution. With design, manufacture and testing facilities conveniently located under one roof, our case solutions protect equipment in storage and transit.

We wholeheartedly embrace the ethos we’ve lived up to for more than 40 years to always build the best in the world. Our customers’ trust has also contributed to our position as an industry leader. We know the most valuable thing you’ll ever put in a Pelican product is trust. 

If it’s made by Pelican, it’s built to protect.

Contact our sales team for more information about our engineered case solutions for the medical industry.